Frequently Asked Questions

Which browser should I use?

While Veritas can be viewed in nearly all web browsers, we highly recommend that you use Google Chrome. Our team designed Veritas specifically for Chrome - should you use a different browser you will able to use Veritas, but there may be slight, unintended differences between an Internet Explorer or Mozilla experience and a Chrome experience.

Based on your Internet connection and when you last logged into your account, Veritas may not immediately load your map. Hitting the browser’s Refresh button typically solves this issue right away.

My map view isn’t loading. What should I do?

What are the best viewing settings?

Veritas is designed to be viewed on a laptop or additional monitor using a 100% zoom in your browser window. Should you prefer, you can zoom in or out as well.

To adjust your browser zoom settings, you can either:

  1. Hold CTRL while using the scroll wheel on your mouse.

  2. Manually adjust the zoom setting from the Chrome Settings Menu in the upper right of Chrome, directly benefit the Close Window ‘X’. The menu is available via the three vertical dots icon.

Is my data secure?

Veritas is built on Google’s Cloud platform and provides all of the security benefits available through Google’s cloud computing environment. Additionally, Veritas uses user permission settings that prevent users from other organizations in accessing your data. Veritas accounts can also be setup so that specific users in your organization have different viewing permissions as well.

For each roof area, Veritas uses cumulative scoring of all defects and leaks to determine an overall Condition Index (CI) score. The color coding versus scoring breaks out as:

  • Poor. CI < 60 (Red)

  • Fair. CI: 61-70 (Orange)

  • Good. CI: 71-80 (Yellow)

  • Very Good. CI: 81-90 (Light Green)

  • Excellent. CI > 90 (Green)

How do we rate Condition Index?

Similarly to Condition Index (CI) scoring, Remaining Service Life (RSL) is based on a numerical scoring system determined for the overall condition of the roof area. This is based on the quantitative assessment of the roof area’s defects and leaks, weighed by our assessor’s technical opinion.

  • Poor. RSL < 5 Years (Red)

  • Good. RSL: 5-10 Years (Yellow)

  • Excellent. RSL > 10 Years (Green)

How does Veritas address Remaining Service Life?

How does defect color coding (severity rating) work in Veritas?

Defect reporting in Veritas using a color coding system to denote the severity of the defect and it’s potential impact on the overall roof system. Any marked defect is noted as needing corrective action in order to prolong the life of the roof or to address immediate water infiltration issues. See below for our recommended corrective action time frame.

  • Not Severe (Green). Schedule corrective action within 12 months.

  • Minimally Severe (Light Green). Schedule corrective action within 8 months.

  • Somewhat Severe (Yellow). Schedule corrective action within 5 months.

  • Severe (Orange). Schedule corrective action within 2 months.

  • Very Severe (Red). Schedule corrective action as soon as possible.